(i) Payment is accepted in £ sterling.

(ii) Payment by the Credit/Debit cards displayed on this website are accepted online and at our premises. American Express is also accepted in-store.

(iii) Bank Transfers, and Cheques drawn on a UK bank are accepted - there is a 5 working day clearing time for cheques, after which we can dispatch your order.

(iv) All items required to be posted are sent by Royal Mail Special Delivery, guaranteed for the next working day after posting, and require a signature.

(v) We can only post within the UK, and, if payment is by Credit/Debit card, to the same address your card is registered at.

(vi)Jewellery items are supplied with a jewellery box and a valuation. Brands are supplied with the manufacturers branded packaging and papers where applicable. Where brands are pre-owned, packaging and papers are supplied depending on availability as stated; where the original manufacturers packaging is not available, a suitable alternative will be supplied.

(vii) Postage and packaging is at no extra cost for items over £100. A small fee of £6 to cover the postage costs will apply to items below this amount.

(viii) Ring sizing generally takes approx. 2 working days. Special orders and remakes can take between 1 and 4 weeks, within which time we will keep you up to date with progress via email or telephone. See each individual items page for delivery times.

(ix) Delivery times quoted are an indication only, based on past performance. If this is critical to your order, please call or email to check.

(x) A minimum 25% deposit will be required for special orders with the balance being due when your order is ready to dispatch.

(i) Our jewellery is manufactured to a high standard, but in the rare event that a manufacturing fault does occur, you should bring or return it to us using the Royal Mail Special Delivery service and an exchange or refund will be arranged upon receipt and checking.

(ii)If, for any reason, you are not happy with your purchase return it within 14 days, unworn and in the same packaging and exchange it for something else or a full refund.

(iii) Regretfully, special orders cannot be returned unless an error has been made by us. This does not affect your statutory rights.

(i) All diamonds herein supplied have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier.

(ii) It is normal practice for coloured gemstones to be subjected to various treatments to improve their colour/lustre, such as emeralds are often impregnated with oil and sapphires are generally heat-treated to improve their colour. Our coloured stones have not been subjected to unacceptable treatments such as glass filling and surface diffusion. Neither have our diamonds been subjected to any unethical treatments. On the unlikely occasion that a lasered or non-natural fancy-coloured diamond has been used it will be fully disclosed in the description.

(iii) Reasonable care has been taken by us to make sure all diamond and gemstone weights and descriptions are correct.

(iv) Your purchase is insured in transit to you. Upon receipt, it is your responsibility to insure it against theft, loss, and accidental damage. Care should be taken not to expose jewellery to extreme temperatures, pressures or forces.

(v) Price fluctuations are due to the dollar to sterling rate. This is fixed at the price displayed when you place your order.

(vi) We reserve the right to cancel any order deemed to be suspicious, if pricing errors are made by us, or for any other reason.

(vii) All images on this website are © Beau Gems Ltd. and should not be reproduced without our permission.

(viii) By placing an order you agree to the terms and conditions.

(i) We take our responsibilities regarding the security of information you provide us very seriously. We are not in the business of selling on personal information. All information provided by you shall remain strictly confidential and used solely for the purpose with which it was given, to provide you with the best service we can.

(ii) We may disclose your information if we are required to do so by any law or other regulatory or government authority.

(iii) Our website makes use of 'cookies' in order to enable online shopping. Cookies are pieces of information that are stored by the browser on the hard drive of your computer. Cookies enable us to process your order from start to finish. Cookies can be deleted from your hard drive or you can configure your web browser so that it rejects cookies. Rejection of cookies will not prevent you from using the other features on our website. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

(iv) By using this website you agree to the terms of this privacy policy. We may amend this privacy policy and our terms and conditions from time to time. If we do so, we will post an updated version here.